Intrado Notifications
Update - Intrado teams will proceed with a restart of the application. This will be done between 11:30 AM CT and 12:00 PM CT. This restart will take 5-10 mins to complete and is expected to impact all active calls. Users will be required to log out and log back in to Leaderview.
Oct 29, 11:33 CDT
Investigating - Some users may be experiencing latency or an inability to log into Leaderview at this time. Intrado teams are investigating.
Oct 29, 08:45 CDT
Update - Technical teams continue to implement a fix. Updates are expected over the next few days.
Sep 25, 09:00 CDT
Identified - As of 10:30 AM CT, Call recordings for the VoiceMaxx, VoiceMaxx CE, and ControlMaxx platforms from 9/2 and earlier are currently unavailable. Intrado teams have identified part of the issue and are implementing a fix now. During this change, there is a chance that call records from 9/2 and sooner will not work during this change. Once the change is completed, the call recordings should return to normal.
Sep 14, 10:15 CDT
Investigating - As of 6:20 PM CT, Call recordings for the VoiceMaxx, VoiceMaxx CE, and ControlMaxx platforms from 9/2 and earlier are currently unavailable. Intrado teams are working to restore access to these recordings.
Sep 4, 18:20 CDT
Unified Communication Services (Conferencing) Degraded Performance
90 days ago
100.0 % uptime
Today
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Degraded Performance
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
90 days ago
100.0 % uptime
Today
UCaaS (Unified Communications as a Service) Degraded Performance
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Degraded Performance
Intrado Network Operational
Jabber Operational
SolarWinds Operational
VoiceMaxx Degraded Performance
VoiceMaxx CE Degraded Performance
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
West Maintenance Calendar Dec 31, 18:00 - May 31, 21:00 CDT
Https://teamup.com/ksbjwpgbayvv17iueu

Please use the above link to access the maintenance calendar.

PLEASE NOTE:

The calendar ONLY reflects scheduled events that may result in product downtime or impact to services during the maintenance window.

ResPlus Conference bridge maintenance is based on the bridge your traffic is assigned to. To determine your company's assigned bridge, please email GQN@west.com. We will respond with the bridge(s) specific to your account.
Posted on Oct 15, 10:01 CDT
System maintenance for Intrado Patient Messenger is scheduled to begin at 10:30 PM Central on Friday, October 30, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 31, 2020.

During the maintenance period, Intrado Patient Messenger users will be unable to use the program.
Posted on Oct 28, 14:14 CDT
Past Incidents
Oct 29, 2020

Unresolved incident: INC0682573 - Inability to log into Leaderview.

Oct 28, 2020

No incidents reported.

Oct 27, 2020
Resolved - This incident has been resolved.
Oct 27, 21:14 CDT
Monitoring - Intrado teams have restarted a database that was experiencing an excessive amount of connections, and are in the process of restarting application middleware servers as well. Impact has currently been mitigated; however, Intrado is continuing to restart the remaining servers, while monitoring for further impact.
Oct 23, 09:16 CDT
Investigating - Intrado associates are currently experiencing severe latency when attempting to access details for Operator Assisted conferences. They will be unable to start on-demand conferences, as well as access instructions and other details unique to each conference.
Oct 23, 08:23 CDT
Resolved - This incident has been resolved.
Oct 27, 17:07 CDT
Update - Bridge 310 is clear of all traffic and Intrado technicians are restarting the bridge to restore call detail records being written.
Oct 27, 13:04 CDT
Identified - Intrado technicians have discovered bridge 310 is not writing Call Detail Records (CDR) to storage. This will delay reports while the records are rebuilt. To restore CDR collection, bridge 310 will need to be restarted. Intrado will be pointing all new traffic to bridge 311 and waiting for current traffic to finish before the restart of bridge 310.
Oct 27, 10:37 CDT
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - Intrado shows all SMS messages are up to date and are processing in real-time.
Oct 19, 13:54 CDT
Monitoring - Intrado has implemented a fix and SMS messages are now processing from a backlog caused by this issue. Technicians are now monitoring to ensure the backlog processes completely.
Oct 19, 11:53 CDT
Investigating - Intrado teams are currently working to find the reason for SMS message processing issues.
Oct 19, 11:12 CDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Resolved - Intrado Teams have now implemented a fix for the Healthcare backlog of emails, effective at 1:32PM CT. This backlog has now cleared and the issue has been mitigated.
Oct 17, 13:43 CDT
Identified - Intrado Teams have identified an issue with a master rule that is blocking SMTP access. After applying a fix, queued emails are pushing through and have cleared for all segments, other than Healthcare, at approximately 1:15PM CT. Teams are continuing to work on mitigating the issue within the Healthcare queue.
Oct 17, 13:35 CDT
Investigating - Emails are being delayed for Outbound Notifications & Inbound IVR. Intrado teams are currently investigating the issue and assessing mitigation options.
Oct 17, 12:25 CDT
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.