Intrado Status

Intrado Notifications

All Systems Operational

Unified Communication Services (Conferencing) Operational

Cisco CCA - Cloud Connected Audio Operational

Cisco Direct Audio / Webex PSTN Operational

Integrated Audio (Dial-out and Audio Integration) Operational

InterCall Online Operational

Leaderview Operational

Operator Assisted Conferencing Operational

Reservationless-Plus Bridging - Region: Americas Operational

Reservationless-Plus Bridging - Region: APAC Operational

Reservationless-Plus Bridging - Region: Canada Operational

Reservationless-Plus Bridging - Region: EMEA Operational

Web Collaboration Tools Operational

Video Collaboration Tools Operational

Hoot Operational

UCaaS (Unified Communications as a Service) Operational

Agent Desktop Client (ADC) Operational

Carrier Outage Operational

Cisco Contact Center Enterprise (CCCE) Operational

Cloud Contact CE Operational

Cloud Contact Pro Operational

ControlMaxx Operational

Intrado Network Operational

Jabber Operational

Zabbix Operational

VoiceMaxx Operational

VoiceMaxx CE Operational

MaxxSecure Operational

MaxxConnect Operational

Commercial / Utility Operational

Alert Operational

Cloud Contact Center Operational

High Volume Call Answering (HVCA) Operational

Inbound IVR Operational

Outbound Notifications Operational

Healthcare Operational

Campaign Central Operational

Engage Operational

Intrado Patient Messenger Operational

HouseCalls Operational

RemindMe Operational

Web Services Operational

PhoneTree Operational

HC Pro Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0134205 - Intrado Patient Messenger Maintenance - 6/25 @ 11 PM CT - 6/26 @ 3 AM CT Jun 25, 23:00 - Jun 26, 03:00 CDT

System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 3:00 AM Central on Saturday, June 26, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
Posted on Jun 23, 19:54 CDT

CHG0131968 - Intrado Network Maintenance - 6/25 @ 11:00 PM CT to 6/26 @ 5:00 AM CT Jun 25, 23:00 - Jun 26, 05:00 CDT

Network maintenance for multiple Intrado platforms is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 5:00 AM Central on Saturday, June 26, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions may occur towards the completion of the maintenance. Affected service offerings include - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, TeleVox Web Services.
Posted on Jun 10, 12:23 CDT

CHG0132070 - Network Maintenance - Multiple Products - 6/26 @ 12 AM CT to 6/26 @ 6 AM CT Jun 26, 00:00-06:00 CDT

System maintenance that will affect multiple products and services is scheduled to begin at 12:00 AM Central on Saturday, June 26, 2021 and is expected to conclude by 6:00 AM Central on Saturday, June 26, 2021.

The following services may be affected - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, Operator Assisted Conferencing, Call Supervisor, and Reservationless-Plus - Region: Globally.

No impact is expected; however, in the event of unexpected issues, customers may experience intermittent impact
Posted on Jun 10, 12:21 CDT

CHG0132240 - Intrado Network Maintenance - 6/26 @ 11:00 PM CT to 6/27 @ 5:00 AM CT Jun 26, 23:00 - Jun 27, 05:00 CDT

Network maintenance for multiple Intrado platforms is scheduled to begin at 11:00 PM Central on Saturday, June 26, 2021 and is expected to conclude by 5:00 AM Central on Sunday, June 27, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions may occur towards the completion of the maintenance. Affected service offerings include - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, TeleVox Web Services.
Posted on Jun 10, 12:24 CDT

CHG0120226 - Network Maintenance - Multiple Products - 7/10 @ 6 PM CT to 7/11 @ 6 AM CT Jul 10, 18:00 - Jul 11, 06:00 CDT

System maintenance that will affect multiple products and services is scheduled to begin at 6:00 PM Central on Saturday, July 10, 2021 and is expected to conclude by 6:00 AM Central on Sunday, July 11, 2021.

The following services may be affected: Intercall (Event Registration), CCAPI, Leaderview, and Ace API.

During portions of the maintenance, there could be several minutes of impact to services; however, most impact is expected to be momentary interruptions.
Posted on Jun 24, 15:10 CDT

Past Incidents

Jun 24, 2021

INC0886974 - Inbound calls to Michigan area MaxxConnect customers are not completing for T-Mobile users.

Resolved - As of 10:08 AM CT, after multiple successful test calls, Intrado confirmed the issue has cleared.
Jun 24, 10:36 CDT

Investigating - Some MaxxConnect calls into the Michigan area are unable to be completed over the T-Mobile/Sprint network. Teams are investigating the issue in tandem with the carriers. More updates to follow as they become available.
Jun 24, 09:14 CDT

Jun 23, 2021

INC0885883 - Out-dial failures for UK Hoot and ResPlus conferences

Resolved - Hoot and Reservationless Plus customers in the UK may have experienced out-dial failures when attempting to join conferences. This issue has been resolved.
Jun 23, 09:27 CDT

Jun 22, 2021

No incidents reported.

Jun 21, 2021

INC0862722 - EMEA Region Encore Playback Recordings Unavailable - Operator Assisted Conferencing

Resolved - Functionality for this service has been restored.
Jun 21, 06:25 CDT

Monitoring - Encore playback recordings for Operator Assisted conferences, where the recordings are stored in the EMEA region, are currently unavailable.

If a needed Encore replay is not accessible as a result of this impact, users are advised to contact the Reservations department, who will be able to offer an alternative solution.

We apologize for any inconvenience this may have caused.
May 25, 17:30 CDT

Jun 20, 2021

No incidents reported.

Jun 19, 2021

CHG0133277 - Hoot Maintenance - 6/19 6 AM CT - 6/19 6 PM CT

Completed - The scheduled maintenance has been completed.
Jun 19, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:02 CDT

Scheduled - System maintenance for Hoot is scheduled to begin at 6:00 AM Central on Saturday, June 19, 2021 and is expected to conclude by 6:00 PM Central on Saturday, June 19, 2021.

During the maintenance, users will be able to log in to Hoot and initiate or join meetings as normal; however, for the first 8 hours of the maintenance period, users will be unable to create new registrations, make other account changes, or change passwords.
Jun 14, 11:41 CDT

CHG0128946 - System Maintenance - Multiple Services - 6/19 @ 4 AM CT to 6/19 @ 8 AM CT

Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:00 CDT

Scheduled - System maintenance that will affect multiple products and services is scheduled to begin at 4:00 AM Central on Saturday, June 19, 2021 and is expected to conclude by 8:00 AM Central on Saturday, June 19, 2021.

Impact is expected to last for approximately 10 minutes during the start of this maintenance. Affected services include Reservationless Plus, CCAPI, Hoot, and Intercall Online (IOL). During impact, service interruption could include issues with conference emails and welcome emails.
Jun 3, 14:32 CDT

CHG0128944 - System Maintenance - Multiple Services - 6/18 @ 11 PM CT to 6/19 @ 3 AM CT

Completed - The scheduled maintenance has been completed.
Jun 19, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 CDT

Scheduled - System maintenance that will affect multiple products and services is scheduled to begin at 11:00 PM Central on Friday, June 18, 2021 and is expected to conclude by 3:00 AM Central on Saturday, June 19, 2021.

Impact is expected to last for approximately 10 minutes during the start of this maintenance. Affected services include Reservationless Plus, CCAPI, Hoot, and Intercall Online (IOL). During impact, service interruption could include issues with conference emails and welcome emails.
Jun 3, 14:30 CDT

Jun 18, 2021

CHG0133536 - EMEA Res+ Software Update - 6/18 @ 3:00 PM CT to 6/18 @ 9:00 PM CT

Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:01 CDT

Scheduled - Intrado will be performing a software update on a European Reservationless Plus bridge, which is scheduled to begin at 3:00 PM Central on Friday, June 18, 2021 and is expected to conclude by 9:00 PM Central on Friday, June 18, 2021.

While no impact is expected, there is a potential for call failures to occur on Bridge 457.
Jun 16, 10:50 CDT

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

INC0879369 - Engage Portal Single Sign-On (SSO) server error

Resolved - All services have been restored
Jun 14, 15:21 CDT

Investigating - Engage Portal's Single Sign-On (SSO) functionality is currently experiencing issues that may result in "500 internal server error "messages and an inability to log in. Intrado is currently investigating this issue.
Jun 14, 14:37 CDT

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.