Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
HC Pro Operational
SmartTextRT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance that will affect multiple products and services is scheduled to begin at 9:00 PM Central (11:00 AM for some products) on Friday, September 24, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 25, 2021.

The following services may be affected: CCAPI, Call Supervisor, and Reservationless Plus. All ACE API (Owner, Reservation, Lookup, Account) and Intercall Online users should expect outages between 9:00 PM - 9:30 PM on September 24, as well as between 8:00 AM and 8:30 AM on September 25.
Posted on Sep 10, 11:12 CDT
Intrado will be conducting database ACE API Maintenance, which is scheduled to begin at 10:00 PM Central on Friday, October 8, 2021, and is expected to conclude by 2:00 AM Central on Saturday, October 9, 2021

Access to Owner, Reservation and Account APIs will be impacted during the maintenance period for a minimum of two hours.
Posted on Sep 24, 11:23 CDT
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - This incident has been resolved, and SMS traffic is now processing through HouseCalls.
Sep 18, 08:19 CDT
Investigating - SMS messages sent via HouseCalls are not currently processing; as a result, SMS messages are not being delivered. Intrado is currently investigating the cause of this issue.
Sep 18, 08:07 CDT
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 CDT
Scheduled - Emergency maintenance that will involve multiple Intrado products, including Reservationless Plus, IUM, CCAPI, Leaderview, HouseCalls, Hoot, Ace API, Intercall Online, and Call Supervisor, is scheduled to begin at 12:00 AM Central (midnight) on Saturday, September 18, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 18, 2021.

No impact is expected during this emergency maintenance event.
Sep 17, 09:32 CDT
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 CDT
Scheduled - System maintenance for Operator Assisted (OA) Conferencing servers is scheduled to begin at 10:00 AM Central on Friday, September 17, 2021, and is expected to conclude by 5:30 PM Central.

Some users within the APAC region may experience intermittent issues utilizing OA services during the maintenance.
Sep 10, 13:28 CDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - This issue has been confirmed to be resolved.
Sep 15, 10:25 CDT
Identified - Teams continue to investigate delays within the Alert platform. Further updates will be provided as they become available.

*The previous communication was close prematurely.
Sep 15, 10:04 CDT
Resolved - Teams have successfully mitigated impact. All Alert messages are successfully being sent, and Alert Web is now functioning as expected.
Sep 15, 09:42 CDT
Identified - Intrado teams are currently working to mitigate and issue causing Alert SMS messages to fail, as well as preventing users from logging into the Alert Web application. Further updates will be provided as they become available.
Sep 15, 09:36 CDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.