Start Time: 12:00 AM ET
End Time: 04:00 AM ET
Data Center(s): Louisville, KY
Client(s) Impacted: All VoiceMaxx; VoiceMaxxCE, & MaxxConnect Customers
Services Affected: Inbound/Outbound PSTN calls
Expected Service Impact: This change is intended to confirm and validate MARCS geo-redundancy for all customers. There is a potential for some inbound/outbound call failure.
Expected Service Downtime: There is no anticipated impact/downtime. If services become unavailable, we will immediately backout to avoid interruption to services.
Maintenance Performed By: Operations UCaaS Voice Tier II and Tier III
Maintenance Approved By: Intrado Management
Confirm and validate that MARCS Geo-redundancy is working for all customers. During the maintenance Intrado will be performing inbound and outbound testing to ensure that the failover test is successful. We encourage our clients to perform their own tests during this 30-40-minute window. Intrado will open a ticket for each of our clients and associate it to a Master ticket so that client engagement can provide updates via your ticket throughout the maintenance window on February 23rd. If issues are encountered during the failover window, please update the ticket with the information requested in the below template so that we can capture the data necessary to investigate your issue. Understand that Intrado will review all reports of issues in the week following maintenance and provide a response post-investigation. You can also check the status of the maintenance by clicking the following link https://west.statuspage.io
A recent incident in Louisville occurred on 9/16 bringing attention to the lack of geo-redundancy in inbound/outbound calling for VoiceMaxx; VoiceMaxxCE; and MaxxConnect customers. Additional configuration has been done to correct the issue. This change is needed to validate and confirm geo-redundancy.
Validate that calls are traversing MARCS infrastructure in Atlanta DC without issue.
Immediate restore of Louisville MARCS services.
Template if issues are encountered during the maintenance:
o Phone number
o MAC address
o Phone IP address
o Call experience
Were you able to make outbound calls?
Were you able to make inbound calls?
Did direct dial calls work. Extension to extension?
Did you have 2-way audio? If no, please identify which direction audio was lost.
Did your phones re-register?
Feb 18, 15:32 CST