Update -
We will be undergoing scheduled maintenance during this time.
Oct 3, 10:06 CDT
Scheduled -
Move All Gateway to Gateway Network Spaces (All Data Centers)
Time: 23:00 CT
Duration: 5 Hours
Region Impacted: GLOBAL
Impacted Service/Application:
Network Services
Maintenance Details: Move All GW2GW (Gateway to Gateway) network spaces in all DataCenter's to the V109 space for isolation.
The following network spaces will be moved to V109: APAC - DEN06 - PHX01 - SWN01 - LON13 - TOR03 - TOR06 - LOU01 -
Impact/Customer Experience:
* All clients who use GW2GW are at risk for a 6-10 second outage as each network space moved.( Normal PSTN traffic should not experience any impact.) * The outage should produce a period of silence however connection should resume once the move is complete. * There will be some communication issues between DC's while these are ongoing but once complete, communication will be normalized.
Temporary Workaround:
N/A - The 6-10 second outage/silence is unavoidable for calls in progress during the GW2GW move for that DataCenter.
Back Out Plan:
Move all network spaces back to V100
Sep 9, 13:31 CDT
Impact/Customer Experience Minimal Impact is expected due to the timing of the maintenance window. • Customers may receive an unhandled exception error - if attempting to process a web request during the service move • During the actual maintenance, services will be moved from one disk cluster to backup cluster to further mitigate any possible impact. • As services are moved, active users could experience approximately 2 minutes of downtime. This will occur two times during the maintenance activity when traffic is moved from the primary to the backup, as well as when service is returned to the primary. • The actual time of the moves could vary depending on the time necessary to complete, but below are the estimated windows barring any unforeseen issues. o 1st Move Window – Approx. 1:15 AM CT – 1:45 AM CT (2:15AM ET - 2:45AM ET) o 2nd Move Window – Approx. 2:45 AM CT – 3:15 AM CT (3:45AM ET - 4:15AM ET) Temporary Workaround Customers who receive exception errors should simply wait approximately 2 minutes an try again Back Out Plan N/A
Posted on
Oct 3, 17:16 CDT
Impact/Customer Experience: Minimal Impact is expected due to the timing of the maintenance window. • Customers may receive an unhandled exception error - if attempting to process a web request during the service move • During the actual maintenance, services will be moved from one disk cluster to backup cluster to further mitigate any possible impact. • As services are moved, active users could experience approximately 2 minutes of downtime. This will occur two times during the maintenance activity when traffic is moved from the primary to the backup, as well as when service is returned to the primary. • The actual time of the moves could vary depending on the time necessary to complete, but below are the estimated windows barring any unforeseen issues. o 1st Move Window – Approx. 1:15 AM CT – 1:45 AM CT (2:15AM ET - 2:45AM ET) o 2nd Move Window – Approx. 2:45 AM CT – 3:15 AM CT (3:45AM ET - 4:15AM ET)
Temporary Workaround: Customers who receive exception errors should simply wait approximately 2 minutes an try again
***DATE CHANGE*** Maintenance moved from October 25th to November 8th
RTAWY0001011 – Full Route Away of Network Traffic to SWN01 – PE Router Upgrade • CHG0068493 - SWN01 PE Router Upgrade (Data Center Traffic will be routed away for this maintenance) • CHG0069668 – reseat of Supervisor engine Time: November 8, 2019 21:00 CT /22:00 ET
Duration: 12 Hours
Region Impacted: GLOBAL
Impacted Service/Application:
SWN01 • Internet (Network Connectivity to SWN01) • CCAPI • Leaderview • WebEx AIP • Unified Meeting 5
Maintenance Details: Network Maintenance - SWN01 PE Router Upgrade (other change orders to be executed during this maintenance window:
No Expected Impact – Redundancy is in place and there will be a route away to other data centers to further mitigate customer impact. As with any route away, there is a small potential of experienced impact while traffic is moved to the secondary site. • There is a possibility of interruption to network connectivity for any non-redundant devices. • There is a possibility of an extremely brief impact on service during the route away • There will be a route away of SWN01 for this maintenance prior to the start of this maintenance activity • Any properly redundant servers should have zero impact during this maintenance process. • Post-conference and Welcome emails may be delayed until the maintenance is over, but will get sent after the maintenance ends.
Temporary Workaround N/A
Back Out Plan
Revert back to the original database and the original location.
Posted on
Nov 8, 21:00 CST
Please use the above link to access the maintenance calendar.
PLEASE NOTE:
The calendar ONLY reflects scheduled events that may result in product downtime or impact to services during the maintenance window.
ResPlus Conference bridge maintenance is based on the bridge your traffic is assigned to. To determine your company's assigned bridge, please email GQN@west.com. We will respond with the bridge(s) specific to your account.
Posted on
Oct 15, 10:01 CDT