Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Cisco Contact Center Solution Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Televox HouseCalls ASP Operational
PhoneTree Operational
HC Pro Operational
SmartTextRT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
Resolved - This incident is resolved.
Mar 27, 10:10 CDT
Investigating - We are aware of issues affecting SMS Messaging on the Engage platform, teams are
working to resolve these Issues.

Mar 27, 09:28 CDT
Mar 26, 2023
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 CDT
Scheduled - Data center maintenance is scheduled to begin at midnight CT on Sunday, March 26,
2023 and is expected to conclude by 6:00 AM CT on Sunday, March 26, 2023.
Multiple services will be affected during the maintenance period, including Alert
Web, PrefChoice, Ace API, Campaign Central Webfarm, CRM Dynamics, Engage,
HouseCalls, Presence Education, HVCA, Alert SMS, Web Plus, SmartTextRT, and
LabCalls.

With the step-by-step upgrade/migration. no impact is expected. However, we recommend that applications route away if they have the capability.

Mar 23, 08:24 CDT
Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 04:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 CDT
Scheduled - Data center maintenance is scheduled to begin at 11:00 PM CT on Friday, March
24, 2023, and is expected to conclude by 4:00 AM CT on Saturday, March 25, 2023.
Multiple services will be affected during the maintenance period, including
Core Network Corp, DDoS UCaaS (Arbor), and Maxxis Network.

Every effort is made to minimize customer impact during periods of maintenance.
No impact is expected for much of this maintenance event; however, intermittent
service interruptions to sites may occur.

Mar 23, 08:52 CDT
Mar 24, 2023
Completed - The scheduled maintenance has been completed.
Mar 24, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CDT
Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, March 24, 2023 and is expected to conclude by 1:30 AM CT on Saturday, March 25, 2023.

There will be limited downtime for this change.
Active jobs from customers will be on-hold but will resume as soon the site is back online.

Mar 23, 08:50 CDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 12:20 CDT
Update - We are continuing to investigate this issue.
Mar 20, 12:01 CDT
Investigating - We are currently experiencing network issues that may result in delays contacting our Support team via phone. Other Services are not impacted at this time.
Mar 20, 11:31 CDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:02 CDT
Scheduled - System maintenance for select VoiceMaxx CE users in the US is scheduled to begin at 11:00 PM Central on Thursday, March 16, 2023, and is expected to conclude by 5:00 AM Central on Friday, March 17, 2023.

Every effort is made to minimize customer impact during periods of maintenance. Services and features for VoiceMaxx CE be intermittent during the maintenance period. Phones re-registering to the redundant Cisco Unified Communications Manager. Any users registered over Expressway may need to log out and log back in for full functionality to be restored.
If a call is up and is over, the display may flash and attempt to register to the failover server. If an end-user is not on a call, they may see the display flash and again attempt to register to its failover.

Mar 14, 13:04 CDT
Mar 16, 2023
Resolved - This incident has been resolved
Mar 16, 11:10 CDT
Investigating - We are aware of reported issues when attempting to access some reporting and dashboards.  Our engineers are currently engaged.
Mar 16, 08:47 CDT
Mar 15, 2023

No incidents reported.