Intrado Status

Intrado Notifications

All Systems Operational

Unified Communication Services (Conferencing) Operational

Cisco CCA - Cloud Connected Audio Operational

Cisco Direct Audio / Webex PSTN Operational

Integrated Audio (Dial-out and Audio Integration) Operational

InterCall Online Operational

Leaderview Operational

Operator Assisted Conferencing Operational

Reservationless-Plus Bridging - Region: Americas Operational

Reservationless-Plus Bridging - Region: APAC Operational

Reservationless-Plus Bridging - Region: Canada Operational

Reservationless-Plus Bridging - Region: EMEA Operational

Web Collaboration Tools Operational

Video Collaboration Tools Operational

Hoot Operational

UCaaS (Unified Communications as a Service) Operational

Agent Desktop Client (ADC) Operational

Carrier Outage Operational

Cisco Contact Center Enterprise (CCCE) Operational

Cloud Contact CE Operational

Cloud Contact Pro Operational

ControlMaxx Operational

Intrado Network Operational

Jabber Operational

Zabbix Operational

VoiceMaxx Operational

VoiceMaxx CE Operational

MaxxSecure Operational

MaxxConnect Operational

Commercial / Utility Operational

Alert Operational

Cloud Contact Center Operational

High Volume Call Answering (HVCA) Operational

Inbound IVR Operational

Outbound Notifications Operational

Healthcare Operational

Campaign Central Operational

Engage Operational

Intrado Patient Messenger Operational

HouseCalls Operational

RemindMe Operational

Web Services Operational

PhoneTree Operational

HC Pro Operational

SmartTextRT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0140662 - Data Center Maintenance - Multiple Products - 12/4 @ 5:00 PM CT to 12/5 @ 7:00 AM CT Dec 4, 17:00 - Dec 5, 07:00 CST

Data Center maintenance that will involve multiple Intrado products, including Leaderview, ACE API, InterCall Event Registration (IER) and CCAPI is scheduled to begin at 5:00 PM Central on Saturday, December 4, 2021 and is expected to conclude by 7:00 AM Central on Sunday, December 5, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance.
Posted on Nov 23, 10:38 CST

Past Incidents

Dec 2, 2021

CHG0150610 - Platform Maintenance - APAC ResPlus & CCA-SP - 12/02 @ 2 AM CT to 12/02 @ 8 AM CT

Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:03 CST

Scheduled - Platform maintenance that will affect Reservationless Plus and CCA-SP dial-in numbers within Japan and South Korea is scheduled to begin at 2:00 AM Central on Thursday, December 2, 2021 and is expected to conclude by 8:00 AM Central on Thursday, December 2, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, Reservationless Plus and CCA-SP customers dialing Japanese or South Korean toll or toll-free numbers may experience dead air, in which case it is advised that customers attempt to re-dial the number.
Dec 1, 08:29 CST

Dec 1, 2021

CHG0150054 - Data Center Maintenance - ResPlus & CCAPI - 11/30 @ 11 PM CT to 12/01 @ 6 AM CT

Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 CST

Scheduled - Data Center maintenance that will involve multiple Intrado services, including Reservationless Plus and CCAPI, is scheduled to begin at 11:00 PM Central on Tuesday, November 30, 2021 and is expected to conclude by 6:00 AM Central on Wednesday, December 1, 2021.

Every effort is made to minimize customer impact during periods of maintenance. No impact is expected during this maintenance; however, some service interruptions may still be possible.
Nov 24, 17:17 CST

Nov 30, 2021

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

CHG0148473 & CHG0148467 - Platform Maintenance - 11/19 @ 10 PM CT to 11/20 @ 3 AM CT

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 CST

Scheduled - Platform maintenance that will affect Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, November 19, 2021 and is expected to conclude by 3:00 AM Central on Saturday, November 20, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, Intrado Patient Messenger will become unavailable.
Nov 12, 12:57 CST

Nov 19, 2021

Nov 18, 2021

No incidents reported.