Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
90 days ago
100.0 % uptime
Today
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
90 days ago
100.0 % uptime
Today
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
SolarWinds Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - Message delivery timeframes have normalized; this incident has been resolved.
Nov 27, 21:55 CST
Monitoring - Additional recovery actions have been completed to further improve messaging performance. However, until the queue of stored messages has completed processing, some customers may still observe some delays.
Nov 27, 19:07 CST
Update - Intrado support teams identified a storage performance issue that is causing a delay in message delivery. Actions have been taken to improve messaging performance, though some customers may still observe some delays. Investigations are ongoing to further recover application performance to expected levels.
Nov 27, 17:02 CST
Update - Messages are still being sent, though they may experience a delay of up to 20 minutes. Intrado technical resources continue to work toward isolating the issue and restoring message delivery performance to expected levels.
Nov 27, 16:20 CST
Investigating - A delay in message delivery for multiple applications has been identified. Intrado support teams are working to isolate and resolve the issue.
Nov 27, 15:39 CST
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Resolved - This incident has been resolved.
Nov 22, 13:26 CST
Update - Users may be continuing to experience issues with the Alert and HVCA applications. Intrado support teams are continuing to work to restore normal service as soon as possible. The backlog of submitted files for Outbound Notifications is continuing to be reprocessed.
Nov 22, 11:23 CST
Update - Application performance and connection latency remain at expected levels. There remains a delay in the processing of files that have been submitted; support teams are working to process this backlog.
Nov 22, 09:31 CST
Update - Intrado technical resources have observed a latency decrease and performance normalization. Teams are continuing to monitor for stability.
Nov 22, 07:32 CST
Update - We are continuing to investigate this issue.
Nov 22, 07:30 CST
Investigating - Intrado has identified the potential for extreme latency in FTP connections for multiple applications.

Technical teams are investigating. Updates will be posted here as they occur.
Nov 21, 20:48 CST
Nov 21, 2020
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 15:13 CST
Update - Intrado technical teams continue to work toward the resolution of the issue for affected clients.
Nov 19, 11:57 CST
Investigating - Intrado became aware of an issue with some Utilities Alerts not being sent to some clients mid-day on Wednesday, November 18, 2020.

Technical teams are actively investigating, and working to resolve the issue.
Nov 18, 20:12 CST
Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 17:44 CST
Investigating - Intrado has identified the potential for extreme latency in FTP connections for multiple applications.

Technical teams are investigating. Updates will be posted here as they occur.
Nov 18, 12:47 CST
Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 21:32 CST
Investigating - Intrado technical teams have identified an issue that may be impacting recipients of HouseCalls SMS messages. As of 6:52 PM CT, appointment reminders and other SMS messages may be delayed in reaching recipients.

Technical teams are investigating. Updates will be posted here as they occur.
Nov 17, 20:27 CST
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.