Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
HC Pro Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Intrado will be conducting Data Center maintenance, which is scheduled to begin at 9:00 PM Central on Saturday, August 7, 2021 and is expected to conclude by 9:00 AM Central on Sunday, August 8, 2021.

No impact is expected during this maintenance. However, users of North American Reservationless Plus bridges may experience split-conferences or dropped conferences when the maintenance event commences. Affected users should be able to dial back into their conference without any further issues.
Posted on Jul 22, 15:38 CDT
System maintenance that will affect multiple products and services is scheduled to begin at 11:00 PM Central on Saturday, August 7, 2021 and is expected to conclude by 11:00 AM Central on Sunday, August 8, 2021.

The following services may be affected: CCAPI, All API (Owner, Reservation, Lookup, Account), and Call Supervisor. However, no impact to services is expected during this maintenance.
Posted on Jul 22, 13:16 CDT
System maintenance that will affect multiple products and services is scheduled to begin at 11:00 PM Central on Saturday, August 7, 2021 and is expected to conclude by 7:00 AM Central on Sunday, August 8, 2021.

The following services may be affected: CCAPI, Ace API, and OAPI. However, no impact to services is expected during this maintenance.
Posted on Jul 22, 12:46 CDT
Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:01 CDT
Scheduled - Intrado will be conducting a routine network scan, which is scheduled to begin at 10:00 AM Central on Saturday, July 24, 2021 and is expected to conclude by 10:00 AM Central on Sunday, July 25, 2021.

This scan will be conducted on devices that support the APAC Reservationless Plus Bridge 556. While no impact is expected, customers should be aware of potential service interruptions that may arise as this scan is conducted. In the event of impact to services, Intrado teams will halt the scan.
Jul 15, 14:22 CDT
Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:00 CDT
Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, July 23, 2021 and is expected to conclude by 3:00 AM Central on Saturday, July 24, 2021.

There will be a brief one to three-minute minute timeframe during maintenance in which will be offline. Users may be unable to access Intrado Patient Messenger during the maintenance during that brief timeframe.
Jul 22, 15:52 CDT
Jul 23, 2021
Jul 22, 2021
Resolved - The DNS provider that originates outside of Intrado has reported that the service is resuming normal operations based on current observations. They will continue to monitor to ensure that the impact has been fully mitigated.
Jul 22, 12:25 CDT
Investigating - This morning, Intrado received reports that numerous users are experiencing an Internet issue related to Domain Name System (DNS) that originates outside of Intrado. Intrado technical teams are currently determining impact and assessing mitigation options. Users accessing ACI/Speedpay calls may experience issues due to that endpoint being currently unavailable.
Jul 22, 11:40 CDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Resolved - This incident has been resolved.
Jul 18, 21:04 CDT
Investigating - At this time notifications are not being sent through House Calls. Intrado is investigating this issue.
Jul 18, 20:32 CDT
Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 CDT
Scheduled - Intrado will be performing network maintenance and testing, which is scheduled to begin at 11:00 PM Central on Saturday, July 17, 2021 and is expected to conclude by 5:00 AM Central on Sunday, July 18, 2021.

No impact is expected during this maintenance event; however, CCAPI (Integrated Audio) may experience up to a 50 millisecond interruption during this maintenance event.
Jul 2, 07:44 CDT
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 05:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:01 CDT
Scheduled - System maintenance that will affect multiple products and services is scheduled to begin at 11:01 PM Central on Friday, July 16, 2021 and is expected to conclude by 5:00 AM Central on Saturday, July 17, 2021.

The following services may be affected: CCAPI, Ace API, and Call Supervisor.

During the maintenance, a brief period of service interruption lasting 1 to 5 seconds is expected.
Jul 12, 13:29 CDT
Jul 16, 2021
Jul 15, 2021

No incidents reported.

Jul 14, 2021
Resolved - The server was restarted and the Virtual Machine (VM) was migrated to an alternate host, which allowed the VM settings to restore.
Jul 14, 02:30 CDT
Update - We are continuing to investigate this issue.
Jul 14, 02:27 CDT
Investigating - We are currently experiencing issues with clients reaching the Televox server. We are currently investigating issues with clients reaching their websites.
Jul 13, 23:50 CDT
Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 CDT
Scheduled - Network maintenance that will affect multiple products is scheduled to begin at 9:00 PM Central on Friday, July 9, 2021 and is expected to conclude by 9:00 PM Central on Tuesday, July 13, 2021.

The following products may be affected - Cisco Webex Cloud Connected Audio (CCA), Call Supervisor, and Reservationless-Plus - Region: Americas.

No impact is expected; however, clients could experience split conferences during the maintenance time frame. Conferences established before the network maintenance might disconnect when maintenance begins; however, clients can reconnect without issue.
Jun 25, 17:17 CDT
Jul 12, 2021

No incidents reported.