Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
HC Pro Operational
SmartTextRT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data Center maintenance that will involve multiple Intrado products, including Leaderview, ACE API, InterCall Event Registration (IER) and CCAPI is scheduled to begin at 5:00 PM Central on Saturday, December 4, 2021 and is expected to conclude by 7:00 AM Central on Sunday, December 5, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance.
Posted on Nov 23, 10:38 CST
Past Incidents
Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:03 CST
Scheduled - Platform maintenance that will affect Reservationless Plus and CCA-SP dial-in numbers within Japan and South Korea is scheduled to begin at 2:00 AM Central on Thursday, December 2, 2021 and is expected to conclude by 8:00 AM Central on Thursday, December 2, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, Reservationless Plus and CCA-SP customers dialing Japanese or South Korean toll or toll-free numbers may experience dead air, in which case it is advised that customers attempt to re-dial the number.
Dec 1, 08:29 CST
Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 CST
Scheduled - Data Center maintenance that will involve multiple Intrado services, including Reservationless Plus and CCAPI, is scheduled to begin at 11:00 PM Central on Tuesday, November 30, 2021 and is expected to conclude by 6:00 AM Central on Wednesday, December 1, 2021.

Every effort is made to minimize customer impact during periods of maintenance. No impact is expected during this maintenance; however, some service interruptions may still be possible.
Nov 24, 17:17 CST
Nov 30, 2021
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 CST
Scheduled - Platform maintenance that will affect Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, November 19, 2021 and is expected to conclude by 3:00 AM Central on Saturday, November 20, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, Intrado Patient Messenger will become unavailable.
Nov 12, 12:57 CST
Nov 19, 2021
Nov 18, 2021

No incidents reported.