Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
90 days ago
100.0 % uptime
Today
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
90 days ago
100.0 % uptime
Today
UCaaS (Unified Communications as a Service) Operational
90 days ago
100.0 % uptime
Today
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
90 days ago
100.0 % uptime
Today
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
90 days ago
100.0 % uptime
Today
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, May 21, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 22, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
Posted on May 17, 20:16 CDT
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021
Completed - The scheduled maintenance has been completed.
May 15, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 CDT
Scheduled - Failover testing for UCaaS products VoiceMaxx CE, MaxxSecure, and MaxxPoint is scheduled to begin at 11:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 5:00 AM Central on Saturday, May 15, 2021.

Users may experience delays in application response throughout this maintenance.
May 13, 09:21 CDT
Completed - The scheduled maintenance has been completed.
May 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 CDT
Scheduled - CCAPI traffic will be returned to its primary route, scheduled to begin at 11:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 15, 2021.

Live sessions will experience a disruption for approximately two minutes as the failover is executed.
May 14, 14:53 CDT
Completed - The scheduled maintenance has been completed.
May 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:02 CDT
Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 15, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
May 12, 20:50 CDT
May 14, 2021
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - This incident has been resolved.
May 11, 21:55 CDT
Investigating - Intrado is investigating a possible intermittent issue that some participants of Leaderview conferences may be experiencing with the Q&A feature in which the feature may load slowly or freeze when accessed. Updates will be posted here as additional information is available.
May 11, 16:34 CDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - Intrado technical teams have resolved the issue causing intermittent authentication failures for Hoot and Intercall Online. The technical teams have tested and confirmed that authentication is working successfully.
May 7, 14:53 CDT
Monitoring - The mitigation path was successful. Hoot and Intercall Online users are no longer experiencing authentication issues. Intrado technical teams will continue to monitoring.
May 7, 14:09 CDT
Identified - Intrado technical teams have identified the source of the authentication failures, and they are actively updating the configuration settings as a mitigation path. Updates will be posted here as they occur.
May 7, 13:45 CDT
Investigating - Intrado technical teams are working to resolve an issue causing intermittent authentication failures for Hoot and Intercall Online. Updates will be posted here as they occur.
May 7, 11:43 CDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.