Intrado Notifications
Partially Degraded Service
Uptime over the past 90 days. View historical uptime.
Unified Communication Services (Conferencing) Operational
90 days ago
99.93 % uptime
Today
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
90 days ago
99.93 % uptime
Today
UCaaS (Unified Communications as a Service) Operational
90 days ago
100.0 % uptime
Today
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
90 days ago
100.0 % uptime
Today
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Degraded Performance
90 days ago
100.0 % uptime
Today
Campaign Central Operational
Engage Degraded Performance
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CHG0122503 - Server Maintenance - 4/16 @ 10 PM CT to 4/16 @ 10:30 PM CT Apr 16, 22:00-22:30 CDT
Server maintenance that will affect Reservationless Plus, Owner API, Account API, Intercall Online (IOL), Intercall Event Registration (IER), Intrado ID (IID), Hoot Home and Leaderview is scheduled to begin at 10:00 PM Central on Friday, April 16, 2021 and is expected to conclude by 10:30 PM Central on Friday, April 16, 2021.

Users of the above services will be unable to access these services for for a brief period throughout the maintenance window.
Posted on Mar 26, 09:36 CDT
CHG0122503 - Server Maintenance - 4/18 @ 8 AM CT to 4/18 @ 8:30 AM CT Apr 18, 08:00-08:30 CDT
Server maintenance that will affect Reservationless Plus, Owner API, Account API, Intercall Online (IOL), Intercall Event Registration (IER), Intrado ID (IID), Hoot Home and Leaderview is scheduled to begin at 8:00 AM Central on Sunday, April 18, 2021 and is expected to conclude by 8:30 AM Central on Sunday, April 18, 2021.

Users of the above services will be unable to access these services for for a brief period throughout the maintenance window.
Posted on Mar 26, 09:39 CDT
Past Incidents
Apr 11, 2021
CHG0122503 - Server Maintenance - 4/11 @ 8 AM CT to 4/11 @ 8:30 AM CT
Completed - The scheduled maintenance has been completed.
Apr 11, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:00 CDT
Scheduled - Server maintenance that will affect Reservationless Plus, Owner API, Account API, Intercall Online (IOL), Intercall Event Registration (IER), Intrado ID (IID), Hoot Home and Leaderview is scheduled to begin at 8:00 AM Central on Sunday, April 11, 2021 and is expected to conclude by 8:30 AM Central on Sunday, April 11, 2021.

Users of the above services will be unable to access these services for for a brief period throughout the maintenance window.
Mar 26, 09:33 CDT
Apr 10, 2021
CHG0122503 - Server Maintenance - 4/10 @ 10 PM CT to 4/10 @ 10:30 PM CT
Completed - The scheduled maintenance has been completed.
Apr 10, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 CDT
Scheduled - Server maintenance that will affect Reservationless Plus, Owner API, Account API, Intercall Online (IOL), Intercall Event Registration (IER), Intrado ID (IID), Hoot Home and Leaderview is scheduled to begin at 10:00 PM Central on Saturday, April 10, 2021 and is expected to conclude by 10:30 PM Central on Saturday, April 10, 2021.

Users of the above services will be unable to access these services for for a brief period throughout the maintenance window.
Mar 26, 09:31 CDT
CHG0125818 - Intrado Patient Messenger (IPM) Maintenance - 4/9 @ 11 PM CT - 4/10 @ 3 AM CT
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:01 CDT
Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, April 9, 2021 and is expected to conclude by 3:00 AM Central on Saturday, April 10, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
Apr 6, 18:37 CDT
CHG0125972 - CCAPI routeaway - 4/9 @ 11 PM CT to 4/10 @ 2 AM CT
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:01 CDT
Scheduled - CCAPI will undergo a datacenter failover to prevent impact from maintenance that will occur within one datacenter that hosts CCAPI. This failover is scheduled to begin at 11:00 PM CT on Friday, April 9, 2021 and is expected to conclude by 2:00 AM CT on Saturday, April 10, 2021.

This maintenance has been scheduled during a period of low traffic. Total time to execute the failover is expected to be approximately two minutes, and no impact is expected.
Apr 7, 12:08 CDT
Apr 9, 2021
Apr 8, 2021

No incidents reported.

Apr 7, 2021
CHG0124527 - Scheduled Maintenance Event - Multiple Application - 4/6 @ 11 PM CT- 4/7 @ 5 AM CT
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 CDT
Scheduled - System Maintenance for multiple applications is scheduled to begin at 11:00 PM Central on Tuesday, April 6, 2021 and is expected to conclude by 5:00 AM Central on Wednesday, April 7, 2021. Intrado technical teams will be performing system upgrades in our network infrastructure.

No impact is anticipated from these actions aside from a minor degradation of network traffic, lasting one to five seconds.
Mar 23, 20:23 CDT
Apr 6, 2021
CHG0125489 - Network maintenance - 4/6 @ 4 PM CT to 4/6 @ 8 PM CT
Completed - The scheduled maintenance has been completed.
Apr 6, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 16:06 CDT
Scheduled - Intrado will be verifying database synchronization between a pair of SBC (Session Border Controller) devices. This maintenance is scheduled to begin at 4:00 PM CT on Tuesday, April 6, 2021 and is expected to conclude by 8:00 PM CT on Tuesday, April 6, 2021.

No impact is expected during this maintenance event.
Apr 2, 12:28 CDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021
CHG0125163 - Scheduled Maintenance Event - CCAPI - 4/2 @ 11 PM CT - 4/3 @ 1 AM CT
Completed - The scheduled maintenance has been completed.
Apr 3, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 CDT
Scheduled - System Maintenance for CCAPI is scheduled to begin at 11:00 PM Central on Friday, April 2, and is expected to conclude by 1:00 AM Central on Saturday, April 3. Intrado technical teams will be performing system upgrades in our network infrastructure.

Customers may experience a brief 2-minute impact window as the failover occurs.
Mar 31, 15:31 CDT
Apr 2, 2021
Apr 1, 2021
INC0818448 - HouseCalls SMS messages delayed
Resolved - This incident has been resolved. Although some messages were delayed, no messages were discovered to be missed due to this incident.
Apr 1, 16:48 CDT
Investigating - Intrado is investigating an issue causing delays in SMS delivery for the HouseCalls platform. Further updates will be provided as they become available.
Apr 1, 09:28 CDT
Mar 31, 2021
CHG0124725 - Scheduled Maintenance Event - Multiple Applications - 3/30 @ 11:00 PM CT- 3/31 @ 5:00 AM CT
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 09:14 CDT
Scheduled - System Maintenance for multiple applications is scheduled to begin at 11:00 PM Central on Tuesday, March 30 and is expected to conclude by 5:00 AM Central on Wednesday, March 31. Intrado technical teams will be performing system upgrades in our network infrastructure.
No impact is anticipated from these actions aside from a minor degradation of network traffic, lasting one to five seconds.
Mar 30, 09:08 CDT
Mar 30, 2021
CHG0124725 - Scheduled Maintenance Event - Multiple Applications - 3/29 @ 11:01 PM CT- 3/30 @ 5:01 AM CT
Completed - The scheduled maintenance has been completed.
Mar 30, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:01 CDT
Scheduled - System Maintenance for multiple applications is scheduled to to being at 11:01 PM PM Central on Monday, March 29, 2021 and is expected to conclude by 5:01 AM Central on Tuesday, March 30, 2021. Intrado technical teams will be performing system upgrades in our network infrastructure.

No impact is anticipated from these actions aside from a minor degradation of network traffic, lasting one to five seconds.
Mar 25, 20:36 CDT
Mar 29, 2021
Mar 28, 2021
Scheduled Maintenance Event - Multiple Applications - 3/28 @ 12 AM CT - 3/28 @ 5 AM CT
Completed - The scheduled maintenance has been completed.
Mar 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 CDT
Scheduled - From 12:00 AM CT to 05:00 AM CT on Sunday, March 28th, Intrado technical teams will be performing system upgrades in our network infrastructure.
No impact is anticipated from these actions aside from a minor degradation of network traffic, lasting one to five seconds.
Mar 12, 15:11 CST
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