West Status

Intrado Notifications

All Systems Operational

Unified Communication Services (Conferencing) Operational

Cisco CCA - Cloud Connected Audio Operational

UCaaS (Unified Communications as a Service) Operational

Agent Desktop Client (ADC) Operational

Carrier Outage Operational

Cisco Contact Center Enterprise (CCCE) Operational

Cloud Contact CE Operational

Cloud Contact Pro Operational

ControlMaxx Operational

Intrado Network Operational

Jabber Operational

Zabbix Operational

VoiceMaxx Operational

VoiceMaxx CE Operational

MaxxSecure Operational

MaxxConnect Operational

Cisco Contact Center Solution Operational

Healthcare Operational

Campaign Central Operational

Engage Operational

Intrado Patient Messenger Operational

HouseCalls Operational

RemindMe Operational

Televox HouseCalls ASP Operational

PhoneTree Operational

HC Pro Operational

SmartTextRT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

INC1228019 - Engage SMS greatly diminished since Saturday 3/25.

Resolved - This incident is resolved.
Mar 27, 10:10 CDT

Investigating - We are aware of issues affecting SMS Messaging on the Engage platform, teams are
working to resolve these Issues.
Mar 27, 09:28 CDT

Mar 26, 2023

CHG0171227 - Data Center Maintenance - Multiple Services - 3/25 @ 11:59 PM CT to 3/26 @ 6:00 AM CT

Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 CDT

Scheduled - Data center maintenance is scheduled to begin at midnight CT on Sunday, March 26,
2023 and is expected to conclude by 6:00 AM CT on Sunday, March 26, 2023.
Multiple services will be affected during the maintenance period, including Alert
Web, PrefChoice, Ace API, Campaign Central Webfarm, CRM Dynamics, Engage,
HouseCalls, Presence Education, HVCA, Alert SMS, Web Plus, SmartTextRT, and
LabCalls.

With the step-by-step upgrade/migration. no impact is expected. However, we recommend that applications route away if they have the capability.
Mar 23, 08:24 CDT

Mar 25, 2023

CHG0171389 - Data Center Maintenance - Multiple Services - 3/24 @ 11:00 PM CT to 3/25 @ 4:00 AM CT

Completed - The scheduled maintenance has been completed.
Mar 25, 04:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 CDT

Scheduled - Data center maintenance is scheduled to begin at 11:00 PM CT on Friday, March
24, 2023, and is expected to conclude by 4:00 AM CT on Saturday, March 25, 2023.
Multiple services will be affected during the maintenance period, including
Core Network Corp, DDoS UCaaS (Arbor), and Maxxis Network.

Every effort is made to minimize customer impact during periods of maintenance.
No impact is expected for much of this maintenance event; however, intermittent
service interruptions to sites may occur.
Mar 23, 08:52 CDT

Mar 24, 2023

CHG0171195 - Intrado Patient Messenger Maintenance - 3/24 @ 10 PM CT to 3/25 @ 1:30 AM CT

Completed - The scheduled maintenance has been completed.
Mar 24, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CDT

Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, March 24, 2023 and is expected to conclude by 1:30 AM CT on Saturday, March 25, 2023.

There will be limited downtime for this change.
Active jobs from customers will be on-hold but will resume as soon the site is back online.
Mar 23, 08:50 CDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

INC1226499 - Mobile, AL office has no internet

Resolved - This incident has been resolved.
Mar 20, 12:20 CDT

Update - We are continuing to investigate this issue.
Mar 20, 12:01 CDT

Investigating - We are currently experiencing network issues that may result in delays contacting our Support team via phone. Other Services are not impacted at this time.
Mar 20, 11:31 CDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

CHG0170808 - VoiceMaxx CE Maintenance - 03/16 @ 11:00 PM CT to 03/17 @ 5:00 AM CT

Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:02 CDT

Scheduled - System maintenance for select VoiceMaxx CE users in the US is scheduled to begin at 11:00 PM Central on Thursday, March 16, 2023, and is expected to conclude by 5:00 AM Central on Friday, March 17, 2023.

Every effort is made to minimize customer impact during periods of maintenance. Services and features for VoiceMaxx CE be intermittent during the maintenance period. Phones re-registering to the redundant Cisco Unified Communications Manager. Any users registered over Expressway may need to log out and log back in for full functionality to be restored.
If a call is up and is over, the display may flash and attempt to register to the failover server. If an end-user is not on a call, they may see the display flash and again attempt to register to its failover.
Mar 14, 13:04 CDT

Mar 16, 2023

INC1225547 - Engage is experiencing errors when accessing reports and dashboards

Resolved - This incident has been resolved
Mar 16, 11:10 CDT

Investigating - We are aware of reported issues when attempting to access some reporting and dashboards. Our engineers are currently engaged.
Mar 16, 08:47 CDT

Mar 15, 2023

No incidents reported.