Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
HC Pro Operational
SmartTextRT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data Center maintenance that will involve multiple Intrado products, including Reservationless Plus (U.S.), CCAPI, OAPI, and Owner API/Ace API, is scheduled to begin at 8:00 PM Central on Saturday, November 6, 2021 and is expected to conclude by 8:00 AM Central on Sunday, November 7, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance and route away event. Additionally, Reservationless Plus customers may experience split-bridge scenarios at the time of the route-away, scheduled for November 6 at 8:00 PM CT, and the route-back, scheduled for November 7 at 7:00 AM CT.
Posted on Oct 22, 11:42 CDT
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021
Completed - The scheduled maintenance has been completed.
Oct 23, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 CDT
Scheduled - On Saturday, October 23, 2021, beginning at 9:00 PM CT, Intrado will be performing system maintenance that will affect Reservationless Plus Bridge 460 and 461. The maintenance is expected to conclude on Saturday, October 23, 2021 at 11:30 PM CT.

Intrado makes every effort to minimize customer impact during periods of maintenance. While no impact is expected during this maintenance, service interruptions may be possible.
Oct 21, 20:53 CDT
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT
Scheduled - Intrado will be conducting database ACE API Maintenance, which is scheduled to begin at 10:00 PM Central on Friday, October 22, 2021, and is expected to conclude by 2:00 AM Central on Saturday, October 23, 2021

Access to Owner, Reservation and Account APIs will be impacted during the maintenance period for a minimum of two hours.
Oct 5, 11:25 CDT
Oct 22, 2021
Resolved - This incident has been resolved.
Oct 22, 09:51 CDT
Investigating - Intrado teams are currently investigating an issue preventing some users from being able to log in to Intrado Patient Messenger. Updates will be provided as they become available.
Oct 22, 08:37 CDT
Oct 21, 2021

No incidents reported.

Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 14:46 CDT
Investigating - Intrado is investigating an issue in which a portion of Commercial Outbound and Campaign Central notifications may not be completing as expected. This may be affecting both SMS text and voice messages. Updates will be posted here as they occur.
Oct 20, 14:06 CDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - Intrado has resolved impact to the IVR services. No further impact is expected.
Oct 13, 13:57 CDT
Investigating - Intrado technical teams are investigating an issue with Inbound IVR services for customers who utilize the Secure Call Processing Vault in which increased volume is being seen in client call centers. Updates will be posted here as they occur.
Oct 13, 13:46 CDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 CDT
Scheduled - Data Center maintenance that will involve multiple Intrado products, including Reservationless Plus (U.S.), CCAPI, OAPI, and Owner API/Ace API is scheduled to begin at 9:00 PM Central on Saturday, October 9, 2021, and is expected to conclude by 9:00 AM Central on Sunday, October 10, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance and route away event. Additionally, Reservationless Plus customers may experience split-bridge scenarios at the time of the route-away and route-back.
Oct 6, 13:30 CDT