Intrado Status

Intrado Notifications

All Systems Operational

Unified Communication Services (Conferencing) Operational

Cisco CCA - Cloud Connected Audio Operational

Cisco Direct Audio / Webex PSTN Operational

Integrated Audio (Dial-out and Audio Integration) Operational

InterCall Online Operational

Leaderview Operational

Operator Assisted Conferencing Operational

Reservationless-Plus Bridging - Region: Americas Operational

Reservationless-Plus Bridging - Region: APAC Operational

Reservationless-Plus Bridging - Region: Canada Operational

Reservationless-Plus Bridging - Region: EMEA Operational

Web Collaboration Tools Operational

Video Collaboration Tools Operational

Hoot Operational

UCaaS (Unified Communications as a Service) Operational

Agent Desktop Client (ADC) Operational

Carrier Outage Operational

Cisco Contact Center Enterprise (CCCE) Operational

Cloud Contact CE Operational

Cloud Contact Pro Operational

ControlMaxx Operational

Intrado Network Operational

Jabber Operational

Zabbix Operational

VoiceMaxx Operational

VoiceMaxx CE Operational

MaxxSecure Operational

MaxxConnect Operational

Commercial / Utility Operational

Alert Operational

Cloud Contact Center Operational

High Volume Call Answering (HVCA) Operational

Inbound IVR Operational

Outbound Notifications Operational

Healthcare Operational

Campaign Central Operational

Engage Operational

Intrado Patient Messenger Operational

HouseCalls Operational

RemindMe Operational

Web Services Operational

PhoneTree Operational

HC Pro Operational

SmartTextRT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0142549 - Network Maintenance - Multiple Products - 9/24 @ 9 PM CT to 9/25 @ 9 AM CT Sep 24, 21:00 - Sep 25, 09:00 CDT

System maintenance that will affect multiple products and services is scheduled to begin at 9:00 PM Central (11:00 AM for some products) on Friday, September 24, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 25, 2021.

The following services may be affected: CCAPI, Call Supervisor, and Reservationless Plus. All ACE API (Owner, Reservation, Lookup, Account) and Intercall Online users should expect outages between 9:00 PM - 9:30 PM on September 24, as well as between 8:00 AM and 8:30 AM on September 25.
Posted on Sep 10, 11:12 CDT

CHG0143259 – ACE API Maintenance- 10/08 @ 11 PM CT to 10/09 @ 2 AM CT Oct 8, 22:00 - Oct 9, 02:00 CDT

Intrado will be conducting database ACE API Maintenance, which is scheduled to begin at 10:00 PM Central on Friday, October 8, 2021, and is expected to conclude by 2:00 AM Central on Saturday, October 9, 2021

Access to Owner, Reservation and Account APIs will be impacted during the maintenance period for a minimum of two hours.
Posted on Sep 24, 11:23 CDT

Past Incidents

Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

INC0950453 - HouseCalls SMS messages are not processing

Resolved - This incident has been resolved, and SMS traffic is now processing through HouseCalls.
Sep 18, 08:19 CDT

Investigating - SMS messages sent via HouseCalls are not currently processing; as a result, SMS messages are not being delivered. Intrado is currently investigating the cause of this issue.
Sep 18, 08:07 CDT

CHG0142549 - Emergency Maintenance - Multiple Products - 9/18 @ 12 AM CT to 9/18 @ 6 AM CT

Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 CDT

Scheduled - Emergency maintenance that will involve multiple Intrado products, including Reservationless Plus, IUM, CCAPI, Leaderview, HouseCalls, Hoot, Ace API, Intercall Online, and Call Supervisor, is scheduled to begin at 12:00 AM Central (midnight) on Saturday, September 18, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 18, 2021.

No impact is expected during this emergency maintenance event.
Sep 17, 09:32 CDT

Sep 17, 2021

CHG0141925 - Operator Assisted Conferencing Maintenance - 9/17 @ 10 AM CT to 9/17 5:30 PM CT

Completed - The scheduled maintenance has been completed.
Sep 17, 17:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 10:00 CDT

Scheduled - System maintenance for Operator Assisted (OA) Conferencing servers is scheduled to begin at 10:00 AM Central on Friday, September 17, 2021, and is expected to conclude by 5:30 PM Central.

Some users within the APAC region may experience intermittent issues utilizing OA services during the maintenance.
Sep 10, 13:28 CDT

Sep 16, 2021

No incidents reported.

Sep 15, 2021

INC0948436 - Utilities Alerts SMS and Web experiencing failures

Resolved - This issue has been confirmed to be resolved.
Sep 15, 10:25 CDT

Identified - Teams continue to investigate delays within the Alert platform. Further updates will be provided as they become available.

*The previous communication was close prematurely.
Sep 15, 10:04 CDT

INC0948436 - Utilities Alerts SMS and Web experiencing failures

Resolved - Teams have successfully mitigated impact. All Alert messages are successfully being sent, and Alert Web is now functioning as expected.
Sep 15, 09:42 CDT

Identified - Intrado teams are currently working to mitigate and issue causing Alert SMS messages to fail, as well as preventing users from logging into the Alert Web application. Further updates will be provided as they become available.
Sep 15, 09:36 CDT

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.