Intrado Notifications
All Systems Operational
Unified Communication Services (Conferencing) Operational
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
UCaaS (Unified Communications as a Service) Operational
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
Zabbix Operational
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
PhoneTree Operational
HC Pro Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 3:00 AM Central on Saturday, June 26, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
Posted on Jun 23, 19:54 CDT
Network maintenance for multiple Intrado platforms is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 5:00 AM Central on Saturday, June 26, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions may occur towards the completion of the maintenance. Affected service offerings include - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, TeleVox Web Services.
Posted on Jun 10, 12:23 CDT
System maintenance that will affect multiple products and services is scheduled to begin at 12:00 AM Central on Saturday, June 26, 2021 and is expected to conclude by 6:00 AM Central on Saturday, June 26, 2021.

The following services may be affected - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, Operator Assisted Conferencing, Call Supervisor, and Reservationless-Plus - Region: Globally.

No impact is expected; however, in the event of unexpected issues, customers may experience intermittent impact
Posted on Jun 10, 12:21 CDT
Network maintenance for multiple Intrado platforms is scheduled to begin at 11:00 PM Central on Saturday, June 26, 2021 and is expected to conclude by 5:00 AM Central on Sunday, June 27, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions may occur towards the completion of the maintenance. Affected service offerings include - Alert, CCAPI, Hoot Meetings, HouseCalls, Intercall Online, Leaderview, TeleVox Web Services.
Posted on Jun 10, 12:24 CDT
System maintenance that will affect multiple products and services is scheduled to begin at 6:00 PM Central on Saturday, July 10, 2021 and is expected to conclude by 6:00 AM Central on Sunday, July 11, 2021.

The following services may be affected: Intercall (Event Registration), CCAPI, Leaderview, and Ace API.

During portions of the maintenance, there could be several minutes of impact to services; however, most impact is expected to be momentary interruptions.
Posted on Jun 24, 15:10 CDT
Past Incidents
Jun 24, 2021
Resolved - As of 10:08 AM CT, after multiple successful test calls, Intrado confirmed the issue has cleared.
Jun 24, 10:36 CDT
Investigating - Some MaxxConnect calls into the Michigan area are unable to be completed over the T-Mobile/Sprint network. Teams are investigating the issue in tandem with the carriers. More updates to follow as they become available.
Jun 24, 09:14 CDT
Jun 23, 2021
Resolved - Hoot and Reservationless Plus customers in the UK may have experienced out-dial failures when attempting to join conferences. This issue has been resolved.
Jun 23, 09:27 CDT
Jun 22, 2021

No incidents reported.

Jun 21, 2021
Resolved - Functionality for this service has been restored.
Jun 21, 06:25 CDT
Monitoring - Encore playback recordings for Operator Assisted conferences, where the recordings are stored in the EMEA region, are currently unavailable.

If a needed Encore replay is not accessible as a result of this impact, users are advised to contact the Reservations department, who will be able to offer an alternative solution.

We apologize for any inconvenience this may have caused.
May 25, 17:30 CDT
Jun 20, 2021

No incidents reported.

Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:02 CDT
Scheduled - System maintenance for Hoot is scheduled to begin at 6:00 AM Central on Saturday, June 19, 2021 and is expected to conclude by 6:00 PM Central on Saturday, June 19, 2021.

During the maintenance, users will be able to log in to Hoot and initiate or join meetings as normal; however, for the first 8 hours of the maintenance period, users will be unable to create new registrations, make other account changes, or change passwords.
Jun 14, 11:41 CDT
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:00 CDT
Scheduled - System maintenance that will affect multiple products and services is scheduled to begin at 4:00 AM Central on Saturday, June 19, 2021 and is expected to conclude by 8:00 AM Central on Saturday, June 19, 2021.

Impact is expected to last for approximately 10 minutes during the start of this maintenance. Affected services include Reservationless Plus, CCAPI, Hoot, and Intercall Online (IOL). During impact, service interruption could include issues with conference emails and welcome emails.
Jun 3, 14:32 CDT
Completed - The scheduled maintenance has been completed.
Jun 19, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 CDT
Scheduled - System maintenance that will affect multiple products and services is scheduled to begin at 11:00 PM Central on Friday, June 18, 2021 and is expected to conclude by 3:00 AM Central on Saturday, June 19, 2021.

Impact is expected to last for approximately 10 minutes during the start of this maintenance. Affected services include Reservationless Plus, CCAPI, Hoot, and Intercall Online (IOL). During impact, service interruption could include issues with conference emails and welcome emails.
Jun 3, 14:30 CDT
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:01 CDT
Scheduled - Intrado will be performing a software update on a European Reservationless Plus bridge, which is scheduled to begin at 3:00 PM Central on Friday, June 18, 2021 and is expected to conclude by 9:00 PM Central on Friday, June 18, 2021.

While no impact is expected, there is a potential for call failures to occur on Bridge 457.
Jun 16, 10:50 CDT
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - All services have been restored
Jun 14, 15:21 CDT
Investigating - Engage Portal's Single Sign-On (SSO) functionality is currently experiencing issues that may result in "500 internal server error "messages and an inability to log in. Intrado is currently investigating this issue.
Jun 14, 14:37 CDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.