Update - Intrado teams will proceed with a restart of the application. This will be done between 11:30 AM CT and 12:00 PM CT. This restart will take 5-10 mins to complete and is expected to impact all active calls. Users will be required to log out and log back in to Leaderview.
Oct 29, 11:33 CDT
Investigating - Some users may be experiencing latency or an inability to log into Leaderview at this time. Intrado teams are investigating.
Oct 29, 08:45 CDT
Update - Technical teams continue to implement a fix. Updates are expected over the next few days.
Sep 25, 09:00 CDT
Identified - As of 10:30 AM CT, Call recordings for the VoiceMaxx, VoiceMaxx CE, and ControlMaxx platforms from 9/2 and earlier are currently unavailable. Intrado teams have identified part of the issue and are implementing a fix now. During this change, there is a chance that call records from 9/2 and sooner will not work during this change. Once the change is completed, the call recordings should return to normal.
Sep 14, 10:15 CDT
Investigating - As of 6:20 PM CT, Call recordings for the VoiceMaxx, VoiceMaxx CE, and ControlMaxx platforms from 9/2 and earlier are currently unavailable. Intrado teams are working to restore access to these recordings.
Sep 4, 18:20 CDT
Unified Communication Services (Conferencing)
Degraded Performance
90 days ago
100.0
% uptime
Today
Cisco CCA - Cloud Connected Audio
Operational
Cisco Direct Audio / Webex PSTN
Operational
Integrated Audio (Dial-out and Audio Integration)
Operational
Please use the above link to access the maintenance calendar.
PLEASE NOTE:
The calendar ONLY reflects scheduled events that may result in product downtime or impact to services during the maintenance window.
ResPlus Conference bridge maintenance is based on the bridge your traffic is assigned to. To determine your company's assigned bridge, please email GQN@west.com. We will respond with the bridge(s) specific to your account.
Posted on
Oct 15, 10:01 CDT
System maintenance for Intrado Patient Messenger is scheduled to begin at 10:30 PM Central on Friday, October 30, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 31, 2020.
During the maintenance period, Intrado Patient Messenger users will be unable to use the program.
Posted on
Oct 28, 14:14 CDT
Resolved -
This incident has been resolved.
Oct 27, 21:14 CDT
Monitoring -
Intrado teams have restarted a database that was experiencing an excessive amount of connections, and are in the process of restarting application middleware servers as well. Impact has currently been mitigated; however, Intrado is continuing to restart the remaining servers, while monitoring for further impact.
Oct 23, 09:16 CDT
Investigating -
Intrado associates are currently experiencing severe latency when attempting to access details for Operator Assisted conferences. They will be unable to start on-demand conferences, as well as access instructions and other details unique to each conference.
Oct 23, 08:23 CDT
Resolved -
This incident has been resolved.
Oct 27, 17:07 CDT
Update -
Bridge 310 is clear of all traffic and Intrado technicians are restarting the bridge to restore call detail records being written.
Oct 27, 13:04 CDT
Identified -
Intrado technicians have discovered bridge 310 is not writing Call Detail Records (CDR) to storage. This will delay reports while the records are rebuilt. To restore CDR collection, bridge 310 will need to be restarted. Intrado will be pointing all new traffic to bridge 311 and waiting for current traffic to finish before the restart of bridge 310.
Oct 27, 10:37 CDT
Resolved -
Intrado shows all SMS messages are up to date and are processing in real-time.
Oct 19, 13:54 CDT
Monitoring -
Intrado has implemented a fix and SMS messages are now processing from a backlog caused by this issue. Technicians are now monitoring to ensure the backlog processes completely.
Oct 19, 11:53 CDT
Investigating -
Intrado teams are currently working to find the reason for SMS message processing issues.
Oct 19, 11:12 CDT
Resolved -
Intrado Teams have now implemented a fix for the Healthcare backlog of emails, effective at 1:32PM CT. This backlog has now cleared and the issue has been mitigated.
Oct 17, 13:43 CDT
Identified -
Intrado Teams have identified an issue with a master rule that is blocking SMTP access. After applying a fix, queued emails are pushing through and have cleared for all segments, other than Healthcare, at approximately 1:15PM CT. Teams are continuing to work on mitigating the issue within the Healthcare queue.
Oct 17, 13:35 CDT
Investigating -
Emails are being delayed for Outbound Notifications & Inbound IVR. Intrado teams are currently investigating the issue and assessing mitigation options.
Oct 17, 12:25 CDT