System maintenance for Intrado Patient Messenger is scheduled to begin at 11:00 PM Central on Friday, May 21, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 22, 2021.
There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
Posted on
May 17, 20:16 CDT
Completed -
The scheduled maintenance has been completed.
May 15, 05:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 CDT
Scheduled -
Failover testing for UCaaS products VoiceMaxx CE, MaxxSecure, and MaxxPoint is scheduled to begin at 11:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 5:00 AM Central on Saturday, May 15, 2021.
Users may experience delays in application response throughout this maintenance.
May 13, 09:21 CDT
Completed -
The scheduled maintenance has been completed.
May 15, 03:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 CDT
Scheduled -
CCAPI traffic will be returned to its primary route, scheduled to begin at 11:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 15, 2021.
Live sessions will experience a disruption for approximately two minutes as the failover is executed.
May 14, 14:53 CDT
Completed -
The scheduled maintenance has been completed.
May 15, 03:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:02 CDT
Scheduled -
System maintenance for Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, May 14, 2021 and is expected to conclude by 3:00 AM Central on Saturday, May 15, 2021.
There will be a brief period in which the services will be offline, so users may be unable to access Intrado Patient Messenger at times during the maintenance.
May 12, 20:50 CDT
Resolved -
This incident has been resolved.
May 11, 21:55 CDT
Investigating -
Intrado is investigating a possible intermittent issue that some participants of Leaderview conferences may be experiencing with the Q&A feature in which the feature may load slowly or freeze when accessed. Updates will be posted here as additional information is available.
May 11, 16:34 CDT
Resolved -
Intrado technical teams have resolved the issue causing intermittent authentication failures for Hoot and Intercall Online. The technical teams have tested and confirmed that authentication is working successfully.
May 7, 14:53 CDT
Monitoring -
The mitigation path was successful. Hoot and Intercall Online users are no longer experiencing authentication issues. Intrado technical teams will continue to monitoring.
May 7, 14:09 CDT
Identified -
Intrado technical teams have identified the source of the authentication failures, and they are actively updating the configuration settings as a mitigation path. Updates will be posted here as they occur.
May 7, 13:45 CDT
Investigating -
Intrado technical teams are working to resolve an issue causing intermittent authentication failures for Hoot and Intercall Online. Updates will be posted here as they occur.
May 7, 11:43 CDT