Intrado Notifications
Service Under Maintenance
Unified Communication Services (Conferencing) Operational
90 days ago
99.93 % uptime
Today
Cisco CCA - Cloud Connected Audio Operational
Cisco Direct Audio / Webex PSTN Operational
Integrated Audio (Dial-out and Audio Integration) Operational
InterCall Online Operational
Leaderview Operational
Operator Assisted Conferencing Operational
Reservationless-Plus Bridging - Region: Americas Operational
Reservationless-Plus Bridging - Region: APAC Operational
Reservationless-Plus Bridging - Region: Canada Operational
Reservationless-Plus Bridging - Region: EMEA Operational
Web Collaboration Tools Operational
Video Collaboration Tools Operational
Hoot Operational
90 days ago
99.93 % uptime
Today
UCaaS (Unified Communications as a Service) Under Maintenance
90 days ago
100.0 % uptime
Today
Agent Desktop Client (ADC) Operational
Carrier Outage Operational
Cisco Contact Center Enterprise (CCCE) Operational
Cloud Contact CE Operational
Cloud Contact Pro Operational
ControlMaxx Operational
Intrado Network Operational
Jabber Operational
SolarWinds Under Maintenance
VoiceMaxx Operational
VoiceMaxx CE Operational
MaxxSecure Operational
MaxxConnect Operational
90 days ago
100.0 % uptime
Today
Commercial / Utility Operational
Alert Operational
Cloud Contact Center Operational
High Volume Call Answering (HVCA) Operational
Inbound IVR Operational
Outbound Notifications Operational
Healthcare Operational
Campaign Central Operational
Engage Operational
Intrado Patient Messenger Operational
HouseCalls Operational
RemindMe Operational
Web Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Saturday, January 23, 2021, beginning at 9:30 PM CT, Intrado will be performing a permanent migration of Reservationless-Plus bridges 215, 217, and 219 in the North America region to bridge 220. The migration is expected to conclude by 11:30 PM CT the same night.

No customer impact is expected, but technical teams will be actively monitoring the situation throughout the maintenance window.
Posted on Jan 13, 11:21 CST
CHG0114456 - Network - DEN06 - Software Upgrade Jan 29, 23:30 - Jan 30, 06:00 CST
SBC Software Upgrade DEN06

Time:
10:30 PM CT

Duration:
6.5 Hours

Region Impacted:
GLOBAL

Impacted Service/Application:
• DEN06 - Bridges 215, 216, 217, 218, 219, & 220
• Operator Assisted Bridges (150-158)
• Stormcloud/Hoot (260 & 261)
• Unified Communication
• Interactive Services

Maintenance Details:
Live Software upgrade of SBC - DEN06NBS11 to V08.02.02R001

Impact/Customer Experience:

No Expected Impact
• No client impact is expected as redundancy is in place.
• Calls in-progress when traffic is moved will remain connected and undisturbed.
• Active pair will continue to process calls while the secondary is being rebooted.
• The SBC upgrades have been successfully implemented in other regions without any adverse performance


Temporary Workaround:

N/A

Back Out Plan:

This will be a 2-step upgrade of SBC with Revert possible to only previous version of SBC. [ 5.0.3 -> 6.2.1 -> 8.2.2] - with revert possible to 6.2.1]
(Roll back hasn’t been performed on any of the SBC's that have been upgraded so far. Vendor will be engaged immediately if issues are experienced with this upgrade)
Posted on Jan 20, 05:05 CST
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - Testing and monitoring have confirmed the successful restoration of services, ending impact for this event.
Jan 21, 11:36 CST
Monitoring - All services have successfully been restored. Intrado continues to test and monitor services following restoration.
Jan 21, 11:26 CST
Identified - Following the redirection efforts, initial indications are that Hoot services have been successfully restored. Teams are continuing to restore services for CCAPI.
Jan 21, 11:02 CST
Update - Impact to Reservationless Plus is limited to customers utilizing the CCAPI web integration.
Intrado teams continue their investigations and are currently developing a plan to redirect services in an effort to mitigate impact.
Jan 21, 10:32 CST
Update - Intrado has determined that Reservationless Plus meetings are also impacted due to this event. Teams continue their investigations.
Jan 21, 09:47 CST
Investigating - Intrado teams are currently investigating an issue preventing some users from accessing their Hoot meetings. Further updates will be provided as they become available.
Jan 21, 09:17 CST
Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 22:59 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:00 CST
Scheduled - On Wednesday, January 20, 2021, beginning at 3:00 PM CT, Intrado will be performing a software update on the SBC (Session Border Controller) for bridge 457.

Customers should not expect impact.

Updates will be posted here as they occur.
Jan 8, 14:07 CST
Jan 19, 2021
Resolved - This afternoon, a DNS issue was reported as impacting the interconnection between Intrado Network and GCP (Google Cloud Platform). This was causing problems with Hoot Meetings Desktop client (with Dolby VoIP), and Hoot Meetings Audio integration (Hoot Meetings on Browser with VoIP was unaffected). This has now been resolved.
Jan 19, 13:01 CST
Jan 18, 2021
Resolved - This incident has been resolved. Technical teams continue to monitor out of an abundance of caution.
Jan 18, 19:41 CST
Identified - Intrado teams are working to resolve a backlog that resulted in SMS notifications for HouseCalls being potentially delayed. The backlog is currently in the process of clearing and is expected to resolve soon, with SMS notifications being delivered as it clears. Updates will be posted here as they occur.
Jan 18, 19:26 CST
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 CST
Scheduled - System maintenance for Intrado Patient Messenger is scheduled to begin at 10:00 PM Central on Friday, January 15, 2021, and is expected to conclude by 2:00 AM Central on Saturday, January 16, 2021.

During the maintenance period, Intrado Patient Messenger users may intermittently be unable to use the program.
Jan 13, 16:18 CST
Jan 15, 2021
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.