Intrado Status

Intrado Notifications

All Systems Operational

Unified Communication Services (Conferencing) Operational

Cisco CCA - Cloud Connected Audio Operational

Cisco Direct Audio / Webex PSTN Operational

Integrated Audio (Dial-out and Audio Integration) Operational

InterCall Online Operational

Leaderview Operational

Operator Assisted Conferencing Operational

Reservationless-Plus Bridging - Region: Americas Operational

Reservationless-Plus Bridging - Region: APAC Operational

Reservationless-Plus Bridging - Region: Canada Operational

Reservationless-Plus Bridging - Region: EMEA Operational

Web Collaboration Tools Operational

Video Collaboration Tools Operational

Hoot Operational

UCaaS (Unified Communications as a Service) Operational

Agent Desktop Client (ADC) Operational

Carrier Outage Operational

Cisco Contact Center Enterprise (CCCE) Operational

Cloud Contact CE Operational

Cloud Contact Pro Operational

ControlMaxx Operational

Intrado Network Operational

Jabber Operational

Zabbix Operational

VoiceMaxx Operational

VoiceMaxx CE Operational

MaxxSecure Operational

MaxxConnect Operational

Commercial / Utility Operational

Alert Operational

Cloud Contact Center Operational

High Volume Call Answering (HVCA) Operational

Inbound IVR Operational

Outbound Notifications Operational

Healthcare Operational

Campaign Central Operational

Engage Operational

Intrado Patient Messenger Operational

HouseCalls Operational

RemindMe Operational

Web Services Operational

PhoneTree Operational

HC Pro Operational

SmartTextRT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CHG0147067 - Data Center Maintenance - Multiple Products - 11/6 @ 8 PM CT to 11/7 @ 8 AM CT Nov 6, 20:00 - Nov 7, 07:00 CDT

Data Center maintenance that will involve multiple Intrado products, including Reservationless Plus (U.S.), CCAPI, OAPI, and Owner API/Ace API, is scheduled to begin at 8:00 PM Central on Saturday, November 6, 2021 and is expected to conclude by 8:00 AM Central on Sunday, November 7, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance and route away event. Additionally, Reservationless Plus customers may experience split-bridge scenarios at the time of the route-away, scheduled for November 6 at 8:00 PM CT, and the route-back, scheduled for November 7 at 7:00 AM CT.
Posted on Oct 22, 11:42 CDT

Past Incidents

Oct 24, 2021

No incidents reported today.

Oct 23, 2021

CHG0146964 - Reservationless Plus Bridge (460, 461) Maintenance - 10/23 @ 9:00 PM CT to 10/23 @ 11:30 PM CT

Completed - The scheduled maintenance has been completed.
Oct 23, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 CDT

Scheduled - On Saturday, October 23, 2021, beginning at 9:00 PM CT, Intrado will be performing system maintenance that will affect Reservationless Plus Bridge 460 and 461. The maintenance is expected to conclude on Saturday, October 23, 2021 at 11:30 PM CT.

Intrado makes every effort to minimize customer impact during periods of maintenance. While no impact is expected during this maintenance, service interruptions may be possible.
Oct 21, 20:53 CDT

CHG0143259 – ACE API Maintenance – 10/22 @ 1 PM CT to 10/23 @ 2 AM CT

Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT

Scheduled - Intrado will be conducting database ACE API Maintenance, which is scheduled to begin at 10:00 PM Central on Friday, October 22, 2021, and is expected to conclude by 2:00 AM Central on Saturday, October 23, 2021

Access to Owner, Reservation and Account APIs will be impacted during the maintenance period for a minimum of two hours.
Oct 5, 11:25 CDT

Oct 22, 2021

INC0976227 - Intrado Patient Messenger users unable to login

Resolved - This incident has been resolved.
Oct 22, 09:51 CDT

Investigating - Intrado teams are currently investigating an issue preventing some users from being able to log in to Intrado Patient Messenger. Updates will be provided as they become available.
Oct 22, 08:37 CDT

Oct 21, 2021

No incidents reported.

Oct 20, 2021

INC0974562 - Outbound Notifications - Some SMS & Voice Notifications Not Completing

Resolved - This incident has been resolved.
Oct 20, 14:46 CDT

Investigating - Intrado is investigating an issue in which a portion of Commercial Outbound and Campaign Central notifications may not be completing as expected. This may be affecting both SMS text and voice messages. Updates will be posted here as they occur.
Oct 20, 14:06 CDT

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

INC0969466 - Increased Volume - Inbound IVR Services - Secure Call Processing Vault

Resolved - Intrado has resolved impact to the IVR services. No further impact is expected.
Oct 13, 13:57 CDT

Investigating - Intrado technical teams are investigating an issue with Inbound IVR services for customers who utilize the Secure Call Processing Vault in which increased volume is being seen in client call centers. Updates will be posted here as they occur.
Oct 13, 13:46 CDT

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

CHG0144757 - Data Center Maintenance - Multiple Products - 10/9 @ 9 PM CT to 10/10 @ 9 AM CT

Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 CDT

Scheduled - Data Center maintenance that will involve multiple Intrado products, including Reservationless Plus (U.S.), CCAPI, OAPI, and Owner API/Ace API is scheduled to begin at 9:00 PM Central on Saturday, October 9, 2021, and is expected to conclude by 9:00 AM Central on Sunday, October 10, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Customers should expect intermittent impact throughout this maintenance and route away event. Additionally, Reservationless Plus customers may experience split-bridge scenarios at the time of the route-away and route-back.
Oct 6, 13:30 CDT