CHG0095928 - Lon13 - Network Maintenance - Hardware Replacement - Supervisor Card
Scheduled Maintenance Report for Intrado
Completed
The scheduled maintenance has been completed.
Posted Jul 24, 2020 - 18:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 24, 2020 - 16:00 CDT
Scheduled
Replace the Supervisor Card due to an error on the network switch.

Time:
10:00 PM BST

Duration:
2 Hours

Region Impacted:
EMEA

Impacted Service/Application:

LON13 Network Services

Maintenance Details:

Switch will be brought offline and services restarted to allow conferences to continue. Secondary switch will remain in service for existing/new traffic

Impact/Customer Experience:

No impact is expected; however there is a risk of connectivity breaks during the maintenance window
* Potential impact or a loss of connectivity exists during the removal of the Supervisor Card
* The proper procedures will be strictly adhered to further mitigate the potential risk
* If impact is experienced during the maintenance window, this will be limited to the EMEA AVAYA Operator Assisted platforms and EMEA Reservationless-Plus Bridges, 454, 455 & 456

Temporary Workaround:

N/A

Back Out Plan:

Bring back the removed modules.
Posted Jul 13, 2020 - 09:30 CDT
This scheduled maintenance affected: Unified Communication Services (Conferencing) (Operator Assisted Conferencing, Reservationless-Plus Bridging - Region: EMEA).