Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 30, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 26, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 25, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 24, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 23, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 19, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 18, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 17, 2023 - 09:00 CST
Update
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 16, 2023 - 09:02 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 12, 2023 - 09:00 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 11, 2023 - 09:01 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 10, 2023 - 09:00 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 09, 2023 - 09:00 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Jan 03, 2023 - 09:01 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Dec 28, 2022 - 15:36 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - While we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources
Posted Dec 22, 2022 - 09:05 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - As of Wednesday, December 21st, while we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Dec 21, 2022 - 17:06 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - As of Wednesday, December 21st, while we have made significant progress restoring service across all platforms, we are still experiencing some intermittent issues with notifications not being made for some accounts. We are concentrating all of our resources on full resolution. Thank you for your continued patience.
Posted Dec 21, 2022 - 09:01 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - As of Tuesday, Dec 20th we have restored all of our solutions and have made significant progress restoring service across all of our platforms with a few intermittent issues being reported. For Televox HouseCalls ASP users, you may verify the status of your file uploads and notifications by logging into our mytelevox.com website. If you need to change schedules for the upcoming holidays, please submit an email to healthcaresupport@intrado.com.
Posted Dec 20, 2022 - 17:00 CST
Update
UCaaS - All services and support tools remain stable. If you need to report a production-impacting issue please open a ticket via MaxxPoint https://maxxpoint.westipc.com/maxxpoint/index/index. Thank you for your patience and understanding.
Healthcare - As of Monday, Dec 19th we have restored all of our solutions and have made significant progress restoring service across all of our platforms with a few intermittent issues being reported. For Televox HouseCalls ASP users, you may verify the status of your file uploads and notifications by logging into our mytelevox.com website. If you need to change schedules for the upcoming holidays, please submit an email to healthcaresupport@intrado.com.
Posted Dec 20, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - As of Monday, Dec 19th we have restored all of our solutions and have made significant progress restoring service across all of our platforms with a few intermittent issues being reported. For Televox HouseCalls ASP users, you may verify the status of your file uploads and notifications by logging into our mytelevox.com website. If you need to change schedules for the upcoming holidays, please submit an email to healthcaresupport@intrado.com.
Posted Dec 19, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - Due to ongoing platform updates, you may experience intermittent errors this afternoon when logging into mytelevox.com or uploading files. We are aware and are working quickly to mitigate the impact.
Thank you for your continued patience and understanding as we work on full restoration.
Posted Dec 19, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - Due to ongoing platform updates, you may experience intermittent errors this afternoon when logging into mytelevox.com or uploading files. We are aware and are working quickly to mitigate the impact.
Thank you for your continued patience and understanding as we work on full restoration.
Posted Dec 16, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - Due to ongoing platform updates, you may experience intermittent errors this afternoon when logging into mytelevox.com or uploading files. We are aware and are working quickly to mitigate the impact.
Thank you for your continued patience and understanding as we work on full restoration.
Posted Dec 16, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - Due to ongoing platform updates, you may experience intermittent errors this afternoon when logging into mytelevox.com or uploading files. We are aware and are working quickly to mitigate the impact.
Thank you for your continued patience and understanding as we work on full restoration.
Posted Dec 15, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - A majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days. This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
Thank you for your patience and understanding as we work on a full restoration.
Posted Dec 15, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - A majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days. This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
Thank you for your patience and understanding as we work on a full restoration.
Posted Dec 14, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - A majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days. This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
Thank you for your patience and understanding as we work on a full restoration.
Posted Dec 14, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked on in parallel with our internal network outage. UCaaS/PVN core services are stable; however, we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - A majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days. This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
Thank you for your patience and understanding as we work on a full restoration.
Posted Dec 13, 2022 - 17:17 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. UCaaS/PVN core services are stable; however we are experiencing issues that are impacting our SLO's and our ability to service our customers in a timely manner. We appreciate your patience and understanding as we continue to work through these issues.
Healthcare - A majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days. This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
Thank you for your patience and understanding as we work on full restoration.
Posted Dec 13, 2022 - 08:08 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last week. As of December 11th, a majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days.
This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 12, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last week. As of December 11th, a majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days.
This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 12, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last week. As of December 11th, a majority of our SMS, IVR, and E-mail services across all impacted solutions have been restored.
Some customers may still be experiencing impacts due to the specific nature of the integrations they have into Intrado Healthcare solutions. We expect these issues to be resolved over the coming days.
This week, we will be in touch with customers for overall health checks and to ensure outstanding issues are resolved.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 11, 2022 - 23:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored earlier this week.
Significant progress has been made within the past several days on the specific SMS, Voice, and E-Mail services that are still down for customers. Over the coming days we plan to begin specific communications to customers to advise on or work together on a re-activation of services. And some customers will continue to experience impacts into next week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 11, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored earlier this week.
Significant progress has been made within the last 72 hours on the specific SMS, Voice, and E-Mail services that are still down for customers. Over the coming days we plan to begin specific communications to customers to advise on or work together on a re-activation of services. And some customers will continue to experience impacts into next week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 10, 2022 - 17:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored earlier this week.
Significant progress has been made within the last 72 hours on the specific SMS, Voice, and E-Mail services that are still down for customers. Over the coming days we plan to begin specific communications to customers to advise on or work together on a re-activation of services. And some customers will continue to experience impacts into next week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 10, 2022 - 09:00 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored earlier this week.
Significant progress has been made within the last 48 hours on the specific SMS, Voice, and E-Mail services that are still down for customers. Over the coming days we plan to begin specific communications to customers to advise on or work together on a re-activation of services. And some customers will continue to experience impacts into next week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 09, 2022 - 17:00 CST
Update
Update - UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored within the last 48 hours.
Many customers are still without service for SMS, Voice, and E-mail services. Intrado teams are working tirelessly on recovery efforts. Our latest ETA is that a majority of services that are still down will begin being restored toward the end of the week with improvements in service experience continuing over the following week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 09, 2022 - 10:31 CST
Update
UCaaS - Outbound international dialing has been relaxed. If you continue to experience issues please contact support to log a case.
Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time it is not necessary to initiate inquiries via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored within the last 24 hours.
Many customers are still without service for SMS, Voice, and E-mail services. Intrado teams are working tirelessly on recovery efforts. Our latest ETA is that a majority of services that are still down will begin being restored toward the end of the week with improvements in service experience continuing over the following week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 08, 2022 - 17:00 CST
Update
UCaaS - As a part of our ongoing efforts to eliminate this service interruption, outbound international dialing has been partially suspended. We anticipate relaxing these restrictions as soon as functionality has been properly tested and restored. Since this was a strategic decision to help expedite a full resolution, there is no need to initiate an inquiry specific to outbound international dialing. We will update all messaging once further details are available. In addition, Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time, it is not necessary to initiate inquires via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare: Certain Intrado Healthcare solutions have been experiencing a service outage since Thursday, December 1st. Services have been progressively restored over the last few days. A significant portion of our inbound and outbound Voice/IVR capabilities were restored within the last 24 hours.
Many customers are still without service for SMS, Voice, and E-mail services. Intrado teams are working tirelessly on recovery efforts. Our latest ETA is that a majority of services that are still down will begin being restored toward the end of the week with improvements in service experience continuing over the following week.
Our HouseCalls Pro solution and multiple other Healthcare services have been unaffected by this outage.
We apologize for the continued disruption in service and thank you for your ongoing patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 08, 2022 - 09:01 CST
Update
UCaaS - As a part of our ongoing efforts to eliminate this service interruption, outbound international dialing has been partially suspended. We anticipate relaxing these restrictions as soon as functionality has been properly tested and restored. Since this was a strategic decision to help expedite a full resolution, there is no need to initiate an inquiry specific to outbound international dialing. We will update all messaging once further details are available. In addition, Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time, it is not necessary to initiate inquires via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - As of Wednesday, December 7th, we continue to experience an internal network issue that is impacting some notifications. Our incident response teams are making progress with recovery efforts and outbound voice communications have resumed for some customers. We apologize for the continued disruption in service and thank you for your continued patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 07, 2022 - 17:15 CST
Update
UCaaS - As a part of our ongoing efforts to eliminate this service interruption, outbound international dialing has been partially suspended. We anticipate relaxing these restrictions as soon as functionality has been properly tested and restored. Since this was a strategic decision to help expedite a full resolution, there is no need to initiate an inquiry specific to outbound international dialing. We will update all messaging once further details are available. In addition, Intrado is aware of service impacts to SFTP. This is currently being worked in parallel with our internal network outage. There is a consolidated effort to drive an expedited resolution. At this time, it is not necessary to initiate inquires via Support for this issue. Thank you for your patience and understanding during this time.
Healthcare - As of Wednesday, December 7th, we continue to experience an internal network issue that is impacting some notifications. Our incident response teams are making progress with recovery efforts and outbound voice communications have resumed for some customers. We apologize for the continued disruption in service and thank you for your continued patience. If you have any questions or need further assistance, please call us at 1-877-269-2904 or email us at healthcaresupport@intrado.com.
Posted Dec 07, 2022 - 13:00 CST
Identified
Technical teams continue to troubleshoot and diagnose this internal network issue tirelessly. Products may be impacted at this time including your ability to reach us via phone. The best method to contact support is by email or chat, if available.
Posted Dec 03, 2022 - 16:39 CST
Update
Technical teams continue to troubleshoot and diagnose this internal network issue tirelessly. Products may be impacted at this time including your ability to reach us via phone. The best method to contact support is by email or chat, if available.
Posted Dec 02, 2022 - 10:52 CST
Update
Technical teams are working tirelessly to troubleshoot and diagnose this internal network issue. Products may be impacted at this time including your ability to reach us via phone. The best method to contact support is by email or chat, if available.
Posted Dec 02, 2022 - 06:30 CST
Update
Technical teams are working tirelessly to troubleshoot and diagnose this internal network issue. Products are not impacted at this time. However, this may impact your ability to reach us via phone. The best method to contact support is by email or chat.
Posted Dec 01, 2022 - 20:19 CST
Update
We are experiencing an issue with our internal network, Products are not impacted at this time. However, this may impact your ability to reach us via phone. The best method to contact support is by email or chat. Teams continue to troubleshoot and diagnose this internal network issue. Updates will be provided when more information is available.
Posted Dec 01, 2022 - 15:31 CST
Update
Hello, We are experiencing an issue with our internal network, Some products may be impacted. This may also impact your ability to reach us via phone. The best method to contact support is by email or chat. We will provide an update when this situation is resolved and we apologize for any inconvenience.
Posted Dec 01, 2022 - 11:13 CST
Investigating
Hello, We are experiencing an issue with our internal network, Products are not impacted at this time. However, this may impact your ability to reach us via phone. The best method to contact support is by email or chat. We will provide an update when this situation is resolved and we apologize for any inconvenience.
Posted Dec 01, 2022 - 10:25 CST
This incident affected: Unified Communication Services (Conferencing) (Cisco CCA - Cloud Connected Audio), UCaaS (Unified Communications as a Service) (Agent Desktop Client (ADC), Carrier Outage, Cisco Contact Center Enterprise (CCCE), Cloud Contact CE, Cloud Contact Pro, ControlMaxx, Intrado Network, Jabber, Zabbix, VoiceMaxx, VoiceMaxx CE, MaxxSecure, MaxxConnect, Cisco Contact Center Solution), and TeleVox Healthcare (CallPointe/Engage).